Everything you want to know about your new online shop

No. Your site stays exactly as it is, with your current host. We add a Shop tab to your menu, and that's it. It works with WordPress, Wix, Squarespace, Jimdo, Webflow or a custom-built site.

Yes. We add a simple "Shop" link to your menu, or send the instructions to your web designer. The shop is hosted by us, so there's nothing else for your agency to do.

Yes. It uses your logo, colours and photo style. It can live at an address in your name, such as shop.yoursite.co.uk.

The shop has its own address, so you can share it anywhere: social pages, your Google Business Profile or your emails.

We do. Send us your list, prices and photos: a photo of your chalkboard or price list is enough to start. After that, you can edit products yourself or just email us.

The service is designed for independent businesses: from a handful of products to a few hundred. For a very large catalogue with thousands of items, a full e-commerce platform will suit you better, and we'll tell you so.

Yes. Change a price, add a product or pause one whenever you like. If you'd rather not, we'll do it for you by email.

By email, for every paid order, with the products, the collection or delivery choice and the customer's details.

Debit and credit cards (Visa, Mastercard and more), Apple Pay and Google Pay, plus Bancontact for customers in Belgium.

Stripe is one of the most widely used payment providers in the world, trusted by millions of businesses. It handles card security, the strong customer authentication required in the UK and Europe, and payouts to your bank.

Into your Stripe account, in your name, then on to your bank account on Stripe's payout schedule, usually a few working days after payment. We never hold your money.

No. We help you open one in about fifteen minutes. If you already have one, we can use it.

Your customer orders and pays online, chooses collection and when they'll come in. You get the order by email, prepare it, and they pick it up without waiting.

Yes. You set your local delivery area and charge. Outside it, customers can choose collection, or shipping if you offer it.

Yes. You set your shipping rates and the countries you deliver to, and send with the carrier of your choice.

Nothing to get started: no setup fee and no monthly fee. We take 5% of each sale. Stripe's payment fee comes on top, for example 1.5% + 20p for a standard UK card. If you sell nothing, you pay nothing.

No. The 5% is our commission. Stripe, which processes the payment, charges its own fee on each transaction, for example 1.5% + 20p for a standard UK card. Both are shown clearly; nothing is hidden.

No. Stop whenever you like with a single email. We remove the Shop tab, your site goes back to how it was, and we hand over your product list and order history.

You do. Your products, customers, orders and Stripe account are in your name. If you leave, we hand over your product list and order history.

Generally yes, 14 days for distance sales. Perishable goods and made-to-order items are exempt. We set out the right rules in your shop before payment.

Yes. For food, allergen information must be available before purchase. Send it to us and we'll show it on each product.

Yes, if you hold the licences your country requires. We build age confirmation and the required notices into your shop.

You are. Your shop sells your products in your name; we provide and run the tool.