Help centre. Answers in plain language.

There is no setup fee, no monthly fee and no minimum term. We charge 2.5% of each order paid online, calculated on the total the customer pays (products plus any delivery charge), capped at €49 per shop per calendar month, excluding VAT. Stripe's card fee is separate, paid to Stripe and never marked up by us: for standard European cards, 1.5% + €0.25 per payment. If you sell nothing, you pay nothing.

The cap applies to each shop, per calendar month. Our 2.5% adds up order by order; once it reaches €49, which happens at €1,960 of orders, the rest of that month's orders carry no commission. On the first day of the next month, the count starts again from zero. Months are counted by the date each order is paid, in Brussels time, and each shop has its own cap: a business with two shops, for two locations for example, has two caps.

December is where it shows. Sell €6,000 online over the month and 2.5% would come to €150; you pay €49. Every order after the first €1,960 is commission-free until 1 January.

Only 2.5% of what you sell. €300 of online orders means €7.50 in commission. A month with no online orders costs nothing: there is no subscription running in the background.

Refund a customer in full or in part, and no commission is due on the refunded amount: if we have already collected it, we refund it or credit it against your next commission.

• Full refund: on a €40 order, our €1.00 commission is refunded.
• Partial refund: refund €10 of that €40 order, and we refund €0.25, the commission on the €10.

A refund counts against the month in which the order was paid: we recalculate that month's commission, still capped at €49, and refund or credit the difference. The same applies to chargebacks. Stripe's own rules apply to its fee: on its standard pricing, Stripe does not return the processing fee of the original payment (checked October 2026).

Our 2.5% and the €49 cap are quoted excluding VAT. VAT may apply to our commission, depending on where your business is based and its VAT status; where the reverse charge applies, our invoice says so.

Where possible, our commission is deducted automatically from each payment through Stripe; otherwise we invoice it monthly. Either way, for each month in which commission is due you receive an invoice showing the orders, the commission, the cap where it applied, any refunds and the VAT.

For shops selling in pounds sterling, the commission is the same 2.5% per order, capped at £42 per calendar month, which is reached at £1,680 of orders. Stripe's standard rate for a UK business is 1.5% + 20p for standard UK cards (checked October 2026).

Customers pay by Visa, Mastercard, Cartes Bancaires, Apple Pay or Google Pay, and with Bancontact in Belgium. Payments go to your own Stripe account and are paid out to your bank. Stripe usually schedules your first payout 7 to 14 days after your first payment; after that, its standard timing in France, Belgium and the UK is 3 business days. Our guide to card payments explains fees, payouts and disputes.

Only by one link. We add a Shop tab to your menu; your pages, your address and your host stay exactly as they are.

Almost all of them: WordPress, Wix, Squarespace, Webflow, Jimdo, GoDaddy, Hostinger and hand-coded sites, among others. If a link can be added to your menu, the shop works. See how it works with your site.

We do, if you give us access to your site, or we send your web designer a one-line instruction. You can also add it yourself in a couple of minutes.

Yes. Your shop uses your logo, your colours, your photos and your words, so customers feel they never left your site.

Yes. You can change things yourself, or send us your changes (new products, prices, opening hours, holiday closures, seasonal menus) and we make them, usually within a working day or two.

Hosting, security, updates and support from real people, in French and English. There is nothing extra to pay for them.

Add Your Shop is designed for businesses that already have a website. If you don't have one yet, write to us and we'll give you an honest answer about whether we're the right fit.

There is no minimum term. You can stop whenever you like. Our terms explain how, in plain language.

Tell us by email at hello@addyour.shop. We take your shop offline within five working days, or on a later date you choose, and the Shop link comes out of your menu: we remove it if we have access, or you remove it in a minute.

No. There is no subscription to cancel and nothing to pay for the months after you stop. Commission only ever applies to orders paid online while your shop is open; you remain responsible for preparing or refunding orders already paid.

Yes. Send us your closing dates and we set your shop to stop taking orders until you're back, or mark products as sold out yourself. With no monthly fee, a paused month costs nothing.

Your website stays exactly as it was, minus the Shop link. Your Stripe account is yours, so your payment history stays with you, and every order you received is still in your inbox.